At Everybody Clinics, we are committed to providing a professional, safe and results-focused experience for every client. The following Terms & Conditions outline the policies relating to bookings, payments, cancellations, treatment outcomes and promotions.
By booking an appointment, purchasing a treatment or proceeding with services, clients acknowledge that they have had the opportunity to read and understand Everybody Clinics’ Terms & Conditions, Privacy Policy, Medical Disclaimer and relevant Treatment Contraindications available on the clinic website.
Clients are responsible for reviewing any treatment contraindications and notifying the clinic of any medical conditions, medications or circumstances which may impact treatment suitability or safety.
Prior to receiving any treatment at Everybody Clinics, all clients are required to complete and sign a consent form confirming that they understand the treatment being performed and have disclosed all relevant medical information.
Clients are responsible for providing accurate and complete information regarding their medical history, medications and any relevant health conditions and must notify the clinic of any changes to their circumstances prior to treatment.
Failure to disclose relevant information may impact treatment suitability and safety, and Everybody Clinics cannot be held responsible for complications arising from undisclosed medical conditions, withheld information or inaccurate information provided by the client.
If a change in medical circumstances occurs after a treatment or package has been purchased which prevents the client from proceeding with treatment, Everybody Clinics may, where considered reasonable, offer an alternative suitable treatment or provide store credit for the unused portion where appropriate.
Nothing within these Terms & Conditions excludes or limits any rights which cannot legally be excluded under UK consumer law.
Attendance at a consultation does not guarantee suitability for treatment or approval to proceed with services.
Treatment recommendations may change following assessment, medical disclosure or practitioner review.
Everybody Clinics does not offer refunds for services, prepaid treatment packages, deposits or products due to change of mind, personal preference, dissatisfaction with gradual results, failure to follow treatment recommendations or change in personal circumstances.
However, this policy does not exclude or limit your statutory rights under the Consumer Rights Act 2015. Where services have not been carried out with reasonable care and skill, or where products supplied are faulty, clients may be entitled to an appropriate remedy in accordance with UK consumer law.
To the fullest extent permitted by law, Everybody Clinics reserves the right to assess and investigate any concerns raised before determining an appropriate resolution. Clients agree to provide the clinic with a reasonable opportunity to review, assess and respond to any concerns prior to seeking external remedies.
Refund requests will not be considered where:
A deposit may be required to secure an appointment, and deposit amounts may vary depending on the treatment type, practitioner, consultation or promotional offer booked.
Deposits are applied toward the cost of the appointment on the day of treatment.
Certain appointments, consultations, promotions or special offers may have alternative booking conditions which will be communicated at the time of booking.
By securing an appointment, the client acknowledges and agrees to these Terms & Conditions.
A minimum of 48 hours notice is required to cancel or reschedule an appointment.
Where more than 48 hours notice is provided, deposits and prepaid sessions will generally be transferred to a new booking.
Where less than 48 hours notice is provided, Everybody Clinics reserves the right to retain the deposit or redeem the prepaid treatment session to compensate for business losses, reserved appointment time and operational costs associated with the late cancellation.
Failure to attend an appointment without notice may result in forfeiture of the full deposit or prepaid session.
Repeated late cancellations, rescheduling or non-attendance may result in refusal of future bookings or a requirement for larger deposits at the clinic’s discretion.
Clients are encouraged to arrive approximately 10-15 minutes prior to their appointment to ensure treatments can be performed safely and effectively.
Late arrivals may result in reduced treatment time to avoid delays to other clients. Where a treatment cannot reasonably be performed due to late arrival, the appointment may be treated as a missed booking and the applicable treatment session or deposit may be redeemed.
Everybody Clinics reserves the right to refuse treatment where insufficient time remains to safely complete the service.
Everybody Clinics provides aesthetic treatments only and does not replace medical advice, diagnosis or treatment from a healthcare professional.
Treatments provided by Everybody Clinics are cosmetic and aesthetic in nature and are not intended to diagnose, treat or cure medical conditions.
If you are uncertain whether a treatment is suitable for you, we strongly recommend consulting with your GP or qualified healthcare provider before proceeding with treatment.
Clients acknowledge that they are voluntarily proceeding with aesthetic treatments and understand that all treatments carry potential risks, side effects and varying outcomes.
Results from non-invasive treatments vary significantly between individuals and may be influenced by factors including lifestyle, genetics, age, metabolism, hormones, medications, medical history, body composition and adherence to the recommended treatment plan.
Everybody Clinics does not guarantee specific treatment outcomes, inches lost, fat reduction, skin tightening outcomes or timeframes.
Clients acknowledge that:
Treatment recommendations are based on professional opinion and previous clinical experience; however, results cannot be guaranteed due to the individual nature of aesthetic treatments.
Clients acknowledge that treatment photographs, before-and-after images, testimonials, social media content and marketing materials are provided for illustrative and informational purposes only and do not represent a guarantee, warranty or prediction of individual treatment outcomes.
Individual results will vary from person to person based on a range of factors, including lifestyle, medical history, body composition and adherence to the recommended treatment plan.
Nothing within this clause excludes rights available under UK consumer law.
Non-invasive body sculpting and skin treatments are progressive procedures which typically require a series of sessions delivered within recommended timeframes.
Treatment scheduling requirements vary depending on the treatment type and will be outlined within the client’s treatment plan.
To accurately assess treatment outcomes, all treatments should be completed within the timeframe recommended by Everybody Clinics.
A milestone review appointment is recommended approximately 12-14 weeks following the final treatment session to allow sufficient time for the body’s natural response to occur.
Results cannot be accurately assessed prior to this timeframe, and earlier assessments may not reflect the final outcome.
Where a client:
Everybody Clinics may be unable to accurately assess treatment outcomes or consider requests relating to results concerns.
Clients agree to:
Everybody Clinics shall not be responsible for outcomes negatively impacted by failure to follow professional advice or treatment recommendations.
Everybody Clinics may take clinical photographs, measurements and treatment notes before, during and after treatment for the purposes of:
Such records will be stored securely in accordance with applicable UK privacy and data protection laws.
Consent for photography or use of images for marketing purposes is optional and may be withdrawn at any time prior to publication.
Lighting, angles, posture, clothing, timing between sessions and individual body composition may impact the appearance of treatment photographs.
Everybody Clinics prioritises client safety and follows strict treatment protocols; however, as with any aesthetic procedure, adverse reactions, side effects or complications may occur.
Clients acknowledge that potential risks, side effects and possible complications associated with treatments are explained within the consent forms prior to treatment.
If a concern or unexpected reaction occurs, the client must notify the clinic as soon as reasonably possible to allow the clinic an opportunity to assess the concern and provide appropriate guidance.
Clients agree to provide any information reasonably requested by the clinic to assist in assessing the concern, including photographs, medical information or attendance at follow-up appointments where appropriate.
Failure to promptly notify the clinic, follow aftercare instructions or provide requested information may limit the clinic’s ability to assess or respond to the concern.
Everybody Clinics must be provided with a reasonable opportunity to assess and address any concerns before any request for a refund, chargeback or alternative remedy is pursued.
Clients agree to contact Everybody Clinics directly regarding any concerns prior to initiating a payment dispute or chargeback request with their payment provider.
Initiating a chargeback without first providing the clinic a reasonable opportunity to investigate and address the concern may result in suspension of remaining treatments, refusal of future bookings or referral of the matter to the clinic’s payment provider or legal representatives where appropriate.
If a client chooses not to continue prepaid services following an adverse reaction or concern, Everybody Clinics may, where considered reasonable, convert the remaining balance to store credit where appropriate.
Promotional offers may be available from time to time and are subject to the following conditions unless otherwise stated:
Promotional pricing and savings claims are based on standard treatment pricing at the time of promotion.
Nothing within this section affects statutory consumer rights.
Treatment packages are valid for 12 months from the date of purchase unless otherwise stated in writing.
Unused treatments remaining after this period may expire unless otherwise agreed in writing.
Packages are valid only at the clinic location where they were purchased unless otherwise approved by management.
Treatment packages are non-transferable between individuals and cannot be exchanged for cash.
Everybody Clinics will make reasonable efforts to accommodate requests for specific therapists; however therapist availability cannot be guaranteed.
On rare occasions, unforeseen circumstances such as equipment malfunction, maintenance requirements, practitioner illness, staffing shortages or supply delays may require appointments to be rescheduled.
Where this occurs, Everybody Clinics will make reasonable efforts to minimise disruption and provide alternative appointment options.
Everybody Clinics shall not be liable for losses arising from delays, cancellations or interruptions outside of its reasonable control.
Everybody Clinics does not guarantee the availability of any specific therapist, practitioner, treatment room, machine or appointment time.
Everybody Clinics shall not be liable for delays, cancellations or inability to perform services resulting from circumstances outside of its reasonable control, including but not limited to:
Everybody Clinics reserves the right to refuse, postpone or discontinue treatment where:
Everybody Clinics maintains a zero-tolerance policy toward abusive, threatening, discriminatory or inappropriate behaviour toward staff or clients.
Where treatment is refused for safety or behavioural reasons, refunds may not be provided.
Clients under the age of 18 may require parental or guardian consent and may not be eligible for certain treatments.
Everybody Clinics reserves the right to refuse treatment to minors where considered inappropriate, unsuitable or not in the client’s best interests.
Where treatments are purchased using a third-party finance provider, clients remain bound by these Terms & Conditions in addition to any finance agreement entered into with the provider.
Finance agreements are separate arrangements between the client and the finance provider.
Everybody Clinics is not responsible for decisions, approvals, repayments, disputes or contractual obligations relating to third-party finance providers.
To the fullest extent permitted by law, Everybody Clinics shall not be liable for:
Nothing within these Terms & Conditions excludes liability for death or personal injury caused by negligence, fraud or any liability which cannot legally be excluded under UK law.
By proceeding with treatment, clients acknowledge and agree to Everybody Clinics’ Privacy Policy, Medical Disclaimer and Treatment Contraindications available on the clinic website.
Everybody Clinics handles personal information in accordance with applicable UK privacy and data protection laws.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Everybody Clinics UK Ltd
10c Leopold Rd
Wimbledon
SW19 7BD
United Kingdom
Email: wimbledon@everybodyclinics.co.uk
Phone: +44 7506 340026
